Customer Service

We communicate with customers sincerely.

Frequently asked
questions

  • Exchange Lending: The world’s first exchange-based virtual asset lending service. This can be used on your exchange through a B2B method. Users of every cryptocurrency exchange can still use our services through accessing Delio’s Lending API services.

    General Lending: B2C-based lending is available on the main page of Delio’s website without an exchange account.

  • The service that uses Bitcoin and Eth as a collateral to obtain virtual currency, currently can obtain a loan with Bitcoin and Eth as a collateral.

  • -Reliability – It is a service that takes your loans and invests them to create profits
    -Security – Your loan is kept on the exchange without being transferred to another separate company
    -Simplicity – Anyone can borrow easily and quickly with a simple user interface, and crypto assets are deposited into the exchange wallet
    -Leverage – Leverage is available depending on market conditions
    -Liquidity – Loans increase the liquidity of your assets

  • The handling fee rate is 0.044% per day, which is automatically paid on the last day of each month during the loan period.


    [Handling Fee Calculation Formula]
    Loan amount KRW × (annual handling fee rate ÷ 365) × corresponding number of days ÷ Bitcoin price at the time of accounting

  • The minimum loan amount for a single loan is 1.5 million won, the upper limit for a single application is 30 million won, and the maximum amount that can be applied for in one day is 100 million won.

  • 1. Lending BASIC products cannot be liquidated.

    2. Non-fulfillment of debts:
    If the debt is not fulfilled on the loan maturity date, the liquidation amount shall be determined in accordance with the Bitcoin market price specified in Article 1, Item 6, No.3, and the liquidation execution will deduct the liquidation money from the collateral, and the remaining amount will be remitted to the user’s Bitcoin wallet address by Delio. The loan agreement then would be terminated.

  • When automatic liquidation is activated, we dispose of collateral assets of customers in order to collect the loan principal and interest. Afterwards, the rest of the collateral assets are unlocked and the loan contract is terminated.

  • There are three terms:

    You should possess the handling of virtual assets on the exchange wallet.
    During the loan term, selected collateral is locked at the corresponding exchange. Locked collateral assets cannot be traded.
    This service can be used by accounts with KYC verification.

  • You can apply for several loans within the 100 million won loan limit in a single day.
    If the total amount of one-day loan application exceeds 100 million won, you can apply again within the 100 million won limit on the next day.

  • LTV refers to the ratio of the maximum loanable amount compared to the virtual asset that you want to borrow.

    LTV of Different Products

    BTC lending Basic: 90%
    BTC lending FIAT: 70%

    For example) In the case of BTC Lending Basic product, with 1 BTC as the collateral, after the loan is approved, 0.9 BTC will be transferred to the user's wallet
    In the case of BTC Lending FIAT product, with 1 BTC as the collateral, after the loan is approved, 0.7 BTC will be transferred to the user’s wallet

  • BTC Lending PRO: 90%
    BTC Lending Basic: 90%
    BTC Lending FIAT: 70%

    Ex) In the case of BTC Lending PRO and Basic products, if the lending is approved with 1 BTC as debt security, 0.9 BTC is sent to the wallet of the customer. For BTC Lending FIAT product, when the lending is approved with 1 BTC, 0.7 BTC is sent to the wallet of the customer.

  • Prepayment can be processed at any time within 90 days of the loan period, and there is no need to pay handling fee when applying for prepayment of loan.

  • The maturity repayment amount is notified on MyPage from 7 days before the maturity date.

    If the notified amount is not paid within the term, the liquidation is executed following the methods specified by the Clause 2 of Article 4. If a fall in the market price occurs on the maturity date of lending and the loan is not repaid at maturity, however, the liquidation is executed following the methods specified by the Clause 3 of Article 4.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.