Customer Service

We communicate with customers sincerely.

Notice

Restrictions due to System Maintenance

2022.04.25
Dear Delio users,

For system maintenance, use of all services of Delio is restricted as follows, so please try to avoid the service access during this period:

Maintenance period: April 26, 2022 (Tuesday) 00:00 ~ 08:00 (planned).

We apologize for any inconvenience you may have experienced. We will do our best to complete the update within the scheduled time.

We will do our best to provide you with a better service.

Thank you for your cooperation.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.