Customer Service

We communicate with customers sincerely.

Notice

System Restrictions due to the Delio Bank Service Launch

2022.06.23
Dear Delio users,

We would like to notify our users of the following restrictions that apply to the usage of the Delio service due to the Delio Bank service launch.

□ New Service Update Date: June 24th (Fri), 2022, 6:00 AM~ 07:00 AM (KST) (scheduled)
※ Access to the website may be temporarily unavailable within this time period.

We sincerely apologize for any inconvenience caused. We will do our best to complete the work within the scheduled time.

Details regarding the newly launched Delio Bank service will be announced later, so please keep an eye on our website.

Thank you for your cooperation.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.