Customer Service

We communicate with customers sincerely.


Launch of ‘Delio Bank’ Service with Daily Compound Interests

Dear Delio users,
We are delighted to announce the official launch of the Delio Bank service with the details as follows:

Delio Bank is an MMDA (Money Market Deposit Account)-backed service that allows Delio customers to deposit and withdraw virtual assets at any time and provides daily compound interest even if there is no performance when storing Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP).

- Details -
□ Service Launch Date: June 24th (Fri), 2022
□ Interest Calculation Base Date: June 29th (Wed), 2022
□ Interest Payment Start Date: July 1st (Fri), 2022
□ Service Details: Digital asset deposits and withdrawals at any time with the annual compound interest of 2% calculated daily
□ Additional Information
- More information about the service is available on the ‘Bank’ page.
- For the best user experience, users of the mobile app should update to the latest version.

To enhance user accessibility, Delio Bank implements the connection to a variety of virtual assets financial services such as lending, depositing, all-kinds-of-transactions, and wallet management.
As virtual assets are incorporated into the system and become an investment vehicle, Delio will continue to provide diversified financial virtual assets-related services to manage digital assets and expand financial possibilities.

Delio Bank Daily Compound Interest Rate 3% Increase Announcement

Thank you for your cooperation.


Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.