Customer Service

We communicate with customers sincerely.

Notice

Information on Usage Restrictions due to System Maintenance

2022.07.18
Dear Delio users,

We would like to notify our users of the following restrictions that apply to the usage of the Delio service due to the server maintenance.

■ Server maintenance schedule: July 21st (Thu), 2022, 0:00 AM ~ 05:00 AM (KST) (scheduled)

We sincerely apologize for any inconvenience caused. We will do our best to complete the work within the scheduled time.

We promise to do our best to improve our service.

Thank you for your cooperation.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.