Customer Service

We communicate with customers sincerely.

Notice

Notice on Change in the Previous Policy for 4 crypto assets, including FIT

2022.09.16
Dear Delio Users,

We would like to notify a change in policy related to the termination of support for 4 types of crypto assets including FIT.

We intended to terminate the service of some virtual assets under the Delio Service Terms and Conditions, but we have decided to withdraw the existing service termination plan and extend the wallet service support after receiving feedback and comments from our customers.

As the policy changes above, virtual assets scheduled to end the wallet service support can be used the same as before, so please refer to it.

We always listen to the opinions of our customers and keep attempting to provide better service.
Thank you for your support.

Sincerely, 
Delio Team

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.