Customer Service

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Notice

Notice on Holiday Closure Schedule of Customer Service and Settlement Service During Holidays

2022.09.29

Dear Delio Users,

 

We would like to inform you that the Customer Center will be closed on October 3rd and 10th during the upcoming Korean National Holidays.

 

Please make sure to read the announcements thoroughly to prevent any confusion on the Customer Center working hours.

 

- Details -

Customer Service Holiday Closure Schedule

The Customer Center will not be available on during October 3 and October 10.

 

Savings Settlement Service Holiday Closure Schedule

Interest settlement based on the deposit maturity date of October 3 and October 10 will be paid in lump sum after the holidays on October 4 and October 11 accordingly.

 

Best Regards,

Delio

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.