Customer Service

We communicate with customers sincerely.


Newly Opened 'Delio Lounge’ for Delio Customers


Dear Delio Users,


We would like to announce the following operating approach of Delio Lounge, located in Seoul, South Korea.


Customers of Delio are free to use Delio Lounge to access a range of informational resources as well as get expert counseling services to assist throughout the digital assets industry


- Details -


Customer Service

- Delio provides customer consultation to guide on the use of a variety of services including Delio deposit and savings.

- Individual consultations are available through reservation.

Educational Programs / Seminars

- Anyone who wishes to understand and experience digital assets through various educational programs and seminars.

- Delio runs weekly the Delio Weekly Academy program, which provides a range of courses including digital assets, humanities science, society, and culture.

Rental Information

- Delio Lounge provides a space for offline events such as meetings and conferences.

- The Delio Lounge is available for rental with advanced notice.

Delio Members-Only Service

- Delio customers are free to use the environment-friendly Delio Lounge when there is a need for an offline space.

- For those who need to work remotely, we also provide free Wi-Fi.


For further details about Delio Lounge, please visit the Delio website.


Delio ensures to work hard to give our customers the best possible service.


Thank you for your support.


Delio Team.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.