Customer Service

We communicate with customers sincerely.

Notice

Notice on FTX Exchange and FTT

2022.11.10

Dear Delio Users,


The recent liquidity issue of the FTX exchange has been causing high volatility in FTT token price and the digital asset market. However, we would like to inform you that Delio has no exposure or relation concerning FTX and FTT.


Delio will continue working to provide safe financial services.


Sincerely,


Delio

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.