Customer Service

We communicate with customers sincerely.

Notice

Notice on System Suspension due to Delio Staking Service Launch

2022.11.29
Dear Delio Users, 

We would like to inform you that in anticipation of the Delio Staking service launch, the use of the Delio service will be restricted in accordance with the details below. 

□ New service update schedule: November 30, 2022 (Wed) 06:00 ~ 07:00 KST
※ Connection may be temporarily lost during the time of the service update. 

We apologize for any inconvenience caused and ask for your patience and understanding.

Delio will do our best to complete the update within the given time. 

Details on the Delio Staking service will be announced later. We thank you for your continued support. 

Sincerely, 
Delio. 

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.