Customer Service

We communicate with customers sincerely.

Notice

Notice on System Suspension due to Delio Service Update

2022.12.26
Dear Delio Users, 

We would like to inform you that due to the update of the Delio service, the use of the Delio service is restricted as follows. 

□ Service update schedule: December 27, 2022 (Wed) 06:00 a.m. ~ 07:00 a.m. (KST)
※ Connection may be temporarily lost during the time of the service update. 
□ Services to update
- Metamask login support
- Additional support for deposit/withdrawal wallets (Avalanche, Algorand, Tron, Doge, Litecoin, Maker, Chainlink, Uniswap, Axie Infinity)
- Additional user experience updates


We apologize for any inconvenience you may have experienced while using our services. We will do our best to complete the update within the given time. 

Sincerely, 
Delio. 

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.