Customer Service

We communicate with customers sincerely.

Notice

Notice on System Suspension due to Delio Service Update

2023.01.17
Dear Delio Users, 

We would like to inform you that due to the Delio service update, the use of the service will be suspended in accordance with the details below. 

□  Service Suspension: January 18, 2022 (Wed) 06:00 ~ 07:00 (scheduled) (KST)
※ Connection may be temporarily lost during the time of the service update. 

□ Service Update Details
1. Quantity-based lending service (XRP product to be added)
- Target Digital Assets: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP)
- Lending Approach: Lending with Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP) as collateral following repayment with Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP) in accordance
* Same as the existing Lending Basic products

2. USDT Lending (New Product)
- Target Digital Assets: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP)
- Lending Approach: Lending USDT with Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP) as collateral following repayment with USDT

3. Dollar-Based Lending (New Product)
- Target Digital Assets: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP)
- Lending Approach: Lending with Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP) as collateral following repayment with Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP) in accordance

We apologize for any inconvenience caused and kindly ask for your understanding and patience. 

Delio will do its best to complete the update within the scheduled time. 

Sincerely, 
Delio. 

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.