Customer Service

We communicate with customers sincerely.

Notice

Notice on Customer Service Closure and Interest Payment during Korean Lunar New Year

2023.01.19
Dear Delio Users, 

As we welcome the upcoming Seollal, Korean Lunar New Year, we would like to inform you of the company's holiday schedule so that you don't experience any inconveniences. 

- Details -

□ Customer Service Holiday Closure Period
January 21 (Sat) - January 24 (Tue), 2023 (KST)

□ Savings Interest Payment Holiday Schedule
As of the deposit maturity date from January 21 (Sat) to January 24 (Tue) (KST), interest payments will be made sequentially from January 25 (Wed) (KST), following the Korean Lunar New Year holidays.

We thank you for being a valuable user of Delio and wish you and your family a happy Lunar New Year holiday. 

Sincerely, 
Delio.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.