Customer Service

We communicate with customers sincerely.

Notice

Notice of Temporary Customer Service Suspension

2023.02.20

Dear Delio Users,

 

We would like to inform you that due to system maintenance, Delio Customer Service will be restricted as follows.

 

- Details -

 

Customer Service unavailability date: February 22, 2023 (Wed) 09:30 ~ 11:30 KST

Other services will be available as usual.

 

We apologize for any inconvenience this may cause and ask for your understanding.

We will do our best to complete the work within the scheduled time and provide you with better service.

 

Sincerely,

Delio.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.