Customer Service

We communicate with customers sincerely.

Notice

Notice on Changes to Savings Principal and Interest (APR) Payment Dates

2023.03.21
Dear Delio Users, 

In order to increase the convenience of our customers when using the cryptocurrency savings service, we will change the payment of savings principal and interest (APR) to be paid on non-business days (weekends and holidays) at a faster time than before as follows. 

□ Service effective date: March 23, 2023
□ Changes: Change of savings principal and APR payment dates

1. Before the change

1) Savings principal and APR payment date
- Payment of deposit principal and APRs are made on the next business day of the maturity date. In the case of non-business days, APR is paid on the next business day.
2) Savings principal and APR payment time
- The APR payment is proceeded between within10:00-12:00 (KST), and is unlocked and the principal is paid by 16:00 (KST).

2. After the change

1) Savings principal and APR payment date
- Principal and APR will be paid on the next business day after the maturity date. 
(including weekends and holidays)
2) Savings principal and APR payment time
- APR and principal will be paid and SMSed at 8:00 (KST) and 9:00(KST) respectively.

Sincerely, 

Delio

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.