Customer Service

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A 5th Anniversary Gratitude Message From James Jung, CEO of Delio



This is James Jung, CEO of Delio.


On the occasion of Delio's 5th anniversary, I would like to express my gratitude to our valued customers. Since the establishment in 2018, Delio has steadily grown as a leading company in the domestic digital asset finance sector and has become recognized by leading companies both in Korea and overseas.


Delio was the first in Korea to launch digital asset finance services such as savings and lending, and has expanded its financial services to include a wide range of services such as bank, Prime Brokerage Service (PBS), asset management, Vault wallet, security tokens, and  the development of Web 3.0 infrastructure. We have successfully attracted investments from Shinhan Capital, Honest Ventures, and Jinhak, and strengthened our financial expertise by hiring numerous financial experts from institutions such as Mirae Asset, Citibank, Macquarie Group, and other securities companies. We have also obtained legal and institutional stability by acquiring the Virtual Asset Service Provider (VASP) from the government and have reached an annual growth rate of over 600%, firmly maintaining the number one market share in Korea.


According to a recent customer survey, our customers have rated Delio as a reliable and trustworthy company with high levels of safety and security. Delio is dedicated to leveraging the trust and stability bestowed upon us by our valued users to deliver superior services, as we strive to establish ourselves as one of the world's top five digital asset financial companies. We are committed to maintaining our dedication towards providing our customers with beneficial services.


I respectfully request your continued support and encouragement and express my sincere appreciation for your ongoing trust.


Thank you.



James Jung, CEO of Delio

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.