Customer Service

We communicate with customers sincerely.

Notice

Legal Public Holiday Customer Service Closure Notice

2023.04.26
Dear Delio Users,

We would like to inform you that our customer center will be closed for one day on May 1st and May 5th, which are International Worker's Day and Children's Day, respectively. Please note that there will be no consultation services available on these dates. We apologize for any inconvenience this may cause and kindly ask for your understanding.

Details are as follows:

• Customer Service Closure Notice
- International Worker's Day (May 1, 2023)
- Children's Day (May 5, 2023)

Thank you.

Sincerely, 
Delio.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.