Customer Service

We communicate with customers sincerely.

Notice

Notice on Delio Service Maintenance due to System Update

2023.05.09
Dear Delio Users, 

Please be informed that all Delio services will be temporarily unavailable due to the implementation of system improvements as follows:

■ Service Maintenance:  May 10, 7:00 - 7:05 UTC (scheduled)

We sincerely apologize for any inconvenience caused and want to assure you that we are committed to completing the necessary improvements within the designated timeframe.

Thank you for your understanding and continued support.

Sincerely, 
Delio

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.