Customer Service

We communicate with customers sincerely.

Notice

Introducing Additional Login Two-Factor Authentication (2FA) Option

2023.05.22
Dear Delio Global Users,

We would like to notify you that we have expanded the range of login two-factor authentication (2FA) methods available for Delio Global services. In addition to the existing SMS authentication, we are pleased to introduce the esteemed Google OTP authentication as an alternative option.

□ Effective Date: May 23, 2023 (Monday) at 22:30 UTC
*Kindly be aware that a brief interruption in the login service may occur between  22:00 and 22:30 UTC.

At Delio Global, we are wholeheartedly dedicated to continuously enhancing our service offerings to provide you with an exceptional user experience. We deeply appreciate your understanding and unwavering support.

Sincerely,
Delio Global

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.