Customer Service

We communicate with customers sincerely.

Notice

Service Restriction Notice due to System Upgrade

2023.05.22
Dear Delio Global Users,

It is with utmost importance that we prioritize the provision of an exceptional service experience at Delio Global. To this end, we are pleased to inform you that a system enhancement is underway, necessitating a temporary restriction on all Delio services.

■ Scheduled Maintenance Duration: May 24, 2023, 15:00-19:00 UTC

We apologize for any inconvenience caused by the service restriction and will make every effort to complete the system maintenance within the scheduled timeframe.

Thank you for you cooperation. 

Sincerely, 
Delio Global

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.