Customer Service

We communicate with customers sincerely.

Notice

Legal Public Holiday Customer Service Closure Notice

2023.06.02
Dear Delio Global customers,

We would like to inform you that our customer service will be closed on June 6th (Tuesday) KST due to Memorial Day. Please be aware that there will be no customer service consultations available on this date. 
We apologize for any inconvenience this may cause and appreciate your understanding.

- Details -
■ Customer Service Closure Date: June 6th, 2023 (Tuesday) KST

Sincerely, 
Delio Global

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.