Customer Service

We communicate with customers sincerely.


Withdrawal Suspension Notice

As a result of the recent suspension of digital asset deposits and withdrawals at Haru Invest, there has been a rapid surge in market volatility and a state of perplexity among investors. 

To ensure the preservation of our valued customers' assets, Delio Global has made the difficult decision to temporarily suspend withdrawals, effective from June 14, 2023, at 18:30 KST, until the resolution of the current situation and its subsequent consequences. 

We extend our deepest apologies for any inconveniences that may arise from this necessary temporary measure, which aims to prioritize the security of our valued customers and investors.

Delio Global remains fully committed to expeditiously assessing the factual circumstances and ramifications surrounding this situation, with the utmost dedication to preserving the welfare of our customers' assets. We assure you that we will persistently offer guidance through official announcements pertaining to any subsequent developments, including newly ascertained facts, measures taken to safeguard customers' assets, and the corresponding actions undertaken to ensure their preservation.

Thank you.

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.