Customer Service

We communicate with customers sincerely.

Notice

Notice Regarding Digital Asset Deposits and Withdrawals

2023.06.26
Dear Delio Global Users,

We would like to provide you with an update regarding the resumption of deposit and withdrawal services for select digital assets offered by Delio Global. These services were temporarily halted as of June 14th and are now scheduled to be reinstated.

□ Deposits & Withdrawal Availability Date: Wednesday, June 28th, 2023, 3:00 AM (UTC)

□ Applicable Digital Assets:
- Cardano (ADA)
- Solana (SOL)
- Tezos (XTZ)
- Polkadot (DOT)
- Kusama (KSM)
- Near Protocol (NEAR)

We express our gratitude for your understanding and cooperation.

Sincerely,
Delio Global

Fee policy for withdrawal of virtual assets

The following fees are charged when withdrawing virtual assets from Delio Bank.

Virtual asset type Transmission fee (Gas fee) Withdrawal fee
Bitcoin (BTC) Charged according to network conditions 2,000 won worth of Bitcoin
Ethereum (ETH) Charged according to network conditions 2,000 won worth of Ethereum
Ripple (XRP) Charged according to network conditions 1 XRP

· There is no fee for transfers within Delio Bank.

· No withdrawal fee is charged for virtual assets other than Bitcoin, Ethereum, and Ripple.

· Please check the transfer fee for virtual assets other than Bitcoin, Ethereum, and Ripple when withdrawing.